Shipping policy
4u2 Cosmetics USA Shipping Policy
Processing Times
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment.
- You will receive an email confirmation with tracking information once your order has shipped.
Shipping Options and Delivery Times
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Standard Shipping:
- Estimated delivery time: 3-7 business days
- Available for all U.S. addresses.
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Expedited Shipping:
- Estimated delivery time: 2-3 business days
- Additional costs apply, calculated at checkout.
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International Shipping:
- Currently, we only ship within the U.S.
Shipping Costs
- Standard Shipping: Free for orders over $50.
- Orders under $50 will incur a flat shipping rate of $5.99.
- Expedited shipping rates will vary based on location and weight and will be displayed during checkout.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment’s progress. If you do not receive tracking details, please contact us at dsim@4u2usa.com.
Missing, Lost, or Damaged Packages
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Missing or Lost Packages:
- If your package is lost or delayed, please contact the carrier directly using the tracking number provided.
- If the issue cannot be resolved, reach out to us at dsim@4u2usa.com, and we’ll assist you.
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Damaged Packages:
- If your package arrives damaged, email us at dsim@4u2usa.com within 7 days of delivery. Include photos of the damaged product(s) and packaging for a resolution.
Incorrect Address
It is the customer’s responsibility to provide the correct shipping address. Orders sent to an incorrect or incomplete address may incur additional charges for reshipping.
Holiday Shipping
During peak holiday seasons, please allow additional time for processing and delivery due to high order volumes.
Contact Us
If you have any questions or concerns about your order, please contact our customer support team at:
- Email: dsim@4u2usa.com
We’re here to ensure your 4u2 experience is as smooth as possible! 💖